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1. How do I report an abandoned vehicle?

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1. How many and what kinds of animals are allowed?
2. How do I report a wild or threatening animal or bat?

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1. Where is Bluff City Cemetery located?
2. What annual and perennial plants are allowed?

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1. What is the address of The Centre of Elgin?
2. How do I book events at The Centre of Elgin?
3. How do I book a birthday party?
4. What membership packages are available?
5. Are daily rate passes available?
6. What fitness classes are available?
7. What courts are available and what are the fees?

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1. How do I pay my water bill by phone?

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1. How can I check to see if I'm registered to vote?

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1. Do I need an overweight/oversize truck permit?

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1. Where do I find general information about the Elgin Fire Department?

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1. How often is the test?
2. How I do find out if Elgin is testing?
3. What's the process from beginning to end?
4. What kind of test does Elgin use?
5. What does it cost to take the test?
6. Are there study materials?
7. How do I get my CPAT test card?
8. What kind of background check does Elgin perform?
9. Do I need to have an EMT- Basic Certification and a EMT – Paramedic certification?
10. What preference points are there?
11. How long is the list good for?
12. What's life like in the Fire Station?

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1. Can I plant my own tree on the tree bank?
2. What information do you have on the Emerald Ash Borer?
3. Who is responsible for watering a newly planted tree?

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1. How do I report graffiti?

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1. Where is The Hemmens Cultural Center located?
2. Is there a charge for parking?
3. Does The Hemmens have valet parking?
4. Does The Hemmens have handicap parking?
5. What are The Hemmens’ Box Office hours?
6. How can I purchase tickets?
7. Are tickets available for purchase at the door the day/night of the performance?
8. Does The Hemmens have Box Office fees?
9. What credit cards does The Hemmens accept?
10. If I order tickets online, how soon will I get my tickets?
11. Are Elgin Symphony Orchestra tickets sold by The Hemmens?
12. Where is Will-Call located?
13. When is Will-Call open?
14. How early should I arrive at The Hemmens to pick up my tickets?
15. Can someone else pick up my tickets at Will-Call?
16. Does The Hemmens have an elevator?
17. Does the theatre have a center aisle?
18. Do you have devices to assist the hearing impaired?
19. How do I purchase wheelchair accessible tickets?
20. Do you offer booster seats?
21. What is the seating capacity of The Hemmens?
22. Are cameras and recording devices allowed?
23. Is there a bar?
24. When is last call?
25. Are drinks purchased at The Hemmens allowed in the theatre?
26. Is there a restaurant or food available?
27. Where is the lost and found?
28. Are there restaurants and hotel accommodations nearby?
29. What else is there to do in Elgin?
30. Can I rent The Hemmens Cultural Center for my event?
31. What is the expense of renting The Hemmens?
32. What kind of services does The Hemmens offer its renters?

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1. What are the advantages of using online bill pay?
2. Is there a charge for using online bill pay?
3. Is paying my bill online safe?
4. Who can enroll in the online bill pay program (Click2Gov)?
5. What are the requirements to enroll in the online bill pay program (Click2Gov)?
6. How do I sign up for the online bill pay program (Click2Gov)?
7. How do I contact Customer Service with questions or problems with my online bill pay account?
8. How do I verify the resolution settings on my monitor?
9. How do I verify the “cookies” settings on my PC?
10. What should I do if I get “stuck” during the enrollment process and cannot continue?
11. What are the payment options when using the online bill pay program (Click2Gov)?
12. How long will it take to deduct the money from my chosen payment option?
13. Will there be a charge if my debit card transaction is returned?
14. Can I pay a portion of my bill?
15. Can I set up my credit card or checking account information so the Bill can be paid each month without signing on to Click2Gov?
16. Can I change the mailing address listed on my account online?
17. Will I continue to receive a paper copy of my bill?
18. What if I forget my password?
19. Can I view my bill online if I already pay with Automated Bill Payment?
20. How can I “save” my card information online so I don’t have to enter it every time I make a payment?
21. What if my credit or debit card information changes?

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1. Where can I park in Elgin?

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1. Where can I get a Parks and Recreation Program Brochure?
2. How do I register for programs?
3. If I have an Elgin address, why am I charged non-resident rates?
4. What are the hours of operation for the outdoor pools?
5. Can I rent the pool for a private party?
6. Where can I find information on parks in Elgin?
7. How do I rent a picnic shelter?
8. When are the parks open?
9. When is Hawthorne Hill Nature Center open?
10. How do I get information about the Lords Park Pavilion and rental availability?
11. How do I reserve the bridge area at Lords Park for pictures, etc.
12. How do I get information about renting the gazebo on Walton Island?
13. How do I get information about reserving the bandshell at Wing Park?
14. How do I sign my child up for Little League?
15. Which number do I call for information regarding softball rainouts for the teams that play at the Elgin Sports Complex thru the Parks & Recreation department?
16. Who do I talk to regarding a tree that is on City property?
17. Who do I contact regarding getting a sound permit?

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1. What type of permits do I need?

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1. Where can I find general information about the Elgin Police Department?
2. What happens with an abandoned vehicle?
3. What is Elgin's bicycle registration policy?
4. What do I do if I suspect there is a child abuse situation?
5. What is the Citizen's Police Academy?
6. What Community Relations/Crime Prevention programs are there?
7. What is the Crime-Free Housing Unit?
8. How can Crime Prevention help a business?
9. What does Elgin do about curfew violations?
10. How can I get information about domestic violence?
11. What is the city's door-to-door solicitor policy?
12. How do I file a drug or gang activity complaint?
13. Does Elgin charge for false alarm responses?
14. What are some home safety tips?
15. What can I do about illegally parked vehicles?
16. How do I report a missing person?
17. What happens if I receive a moving violation?
18. What is the Neighborhood Watch program?
19. What happens with reported noise violations?
20. How do I obtain a police record or report?
21. Does the city monitor overweight vehicles?
22. What information is available about parking violations?
23. What personal safety tips do you offer?
24. What are police chaplains for?
25. What information should be provided in a police emergency?
26. How may I schedule a police department tour?
27. What should I know about police employment?
28. How can I schedule a ride-along?
29. Do I need my vehicle's title and registration?
30. Does the department offer vacation house watch services?
31. Do you offer victim services?
32. Does Elgin have a women's safehouse?

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1. How often is the test?
2. How I do find out that Elgin is testing?
3. What's the process from beginning to end?
4. What kind of test does Elgin use?
5. What does it cost to take the test?
6. Are there study materials?
7. How do I get my POWER test card?
8. What kind of background check does Elgin do?
9. Are there any preference points?
10. How long is the list good for?
11. Does the City of Elgin allow lateral transfers from other departments?
12. What if I’ve been a police officer and I’m over 35?

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1. Do railroad crossing quiet zones exist?

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1. What time do I put my refuse and recycling out?
2. What happens if my pickup falls on a holiday?
3. How do I get a new or additional toter?
4. When will bundles of branches be collected again?
5. Where can I purchase purple stickers?

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1. How do I report a sewer backup?
2. What information is available pertaining to a reimbursement program?

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1. How do I report a sidewalk problem causing tripping?

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1. Can I park in the street if it snows?
2. What do I do if my mailbox is damaged by a snow plow?

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1. Why do we have a Strategic Plan?
2. What is a core value?
3. What are the defined goals?
4. What is an objective?
5. How were the 2018-2022 Strategic Principles and Priorities created?
6. When will the Strategic Principles and Priorities be implemented?
7. Where do I find up to date information?
8. I think something is missing from the Strategic Plan. How do I let you know?

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1. How do I report a street light outage?

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1. Where can I find information about Elgin's tourism and attractions?

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1. Where can I find information about recycling guidelines?

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1. What should I do if my water is discolored?
2. I have low pressure. Who do I call?
3. Do I need a water softener if I am on City water?
4. My automatic dishwasher operator’s manual says that the amount of detergent I need to use depends on the grains per gallon of hardness in the water. What is the hardness of City water?
5. Does Elgin add fluoride to the City water supply?
6. What is the sodium content in Elgin’s water?
7. Is radon a contaminant concern in Elgin’s water?
8. Why does the water have a chlorine taste or smell? How can I remove it?
9. Why is my water cloudy? It looks milky.
10. My water is suddenly rusty. What should I do? Who should I call?
11. Do you give tours of your water treatment plant?
12. What’s this pink stuff in my bathroom?
13. What are these black (or red) particles coming out of my faucet?