Elgin 311: Call. Click. Connect.

What is Elgin 311? 

In January 2014, the city of Elgin launched a centralized 311 contact center to more efficiently respond to requests and inquiries from residents, visitors and businesses. Highly trained citizen advocates are on hand to answer any question you have and record your requests right away. One of the important benefits of the system is that you can instantly track and monitor your requests to make sure city services are completed in an efficient, timely and transparent manner. 

Consider Elgin 311 your personal hotline to faster service, improved communication and a stronger connection with your city and community. Elgin’s 311 will make connecting to your local government easier no matter your preferred method.

What can I do now?

Dial 311 (847-931-6001) between the hours of 7:00 a.m.-5:00 p.m., Monday through Friday for general information and non-emergency city services like missed garbage pick-up or a downed tree branch.  

Send a request via email 24 hours a day, 7 days a week to 

Just released! Download the Elgin 311 mobile app for iOS and Andriod to submit requests on-the-go and stay in touch with what's happening in the community. 

 Connect with 311 by calling, emailing or downloading the Elgin 311 mobile app

Elgin 311 Mobile App- New Release

Click here to view Release Notes for Version 1.2 - released December 20, 2016. 

Learn more about Elgin 311 and the mobile app

What’s next?

A new web portal called “Community” will allow you to submit and track 311 requests, pay your water bill, apply for permits and more. 

Stay tuned for more information as we continue to work to improve your customer service experience and fast track access to city services!