Residents with questions or service related issues should contact Waste Management directly at 1-800-796-9696. If you are unable to obtain resolution through Waste Management, or if you need to leave a message after hours, please contact the Elgin 311 at 847-931-6001.
Trash and recycle carts are the property of the City of Elgin and are not to be removed from the property. Contact Waste Management at 1-800-796-9696 to obtain a replacement if your cart is missing or damaged.
Collection will not take place on New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day or Christmas Day. When scheduled collections fall on or after one of these holidays, collections are delayed by one day for the remainder of the week, with Friday’s collection taking place on Saturday. Please note that collections will not be delayed when these holidays fall on a Saturday.
City ordinance requires that trash and recycling carts be stored in such a way that they are not near any public street, sidewalk, tree bank or parkway, or in any area visible from a public street or in public view. Condo/townhome residents should check with their homeowners association for specific guidelines, as outdoor storage may be prohibited.