Elgin 311: Call. Click. Connect.

Consider Elgin 311 your personal hotline to faster service, improved communication and a stronger connection with your city and community. Elgin’s 311 will make connecting to your local government easier no matter your preferred method. 

Elgin 311 answers general questions and processes non-emergency service requests. From reporting potholes to a missed garbage collection to processing water bill payments, our highly trained 311 call takers are ready to assist you with your need in ensuring a high quality of life and doing business with the City of Elgin.

Hours of Operation

Monday - Friday, 7:00 a.m.- 5:00 p.m.

How to Submit a Request

Dial 311 from any phone. If you're outside the city limits, dial 847-931-6001.

Send a request via email 24 hours a day, 7 days a week. Please note that requests will be answered during regular business hours.

Download the Elgin 311 mobile app for iOS and Android to submit requests on-the-go and stay in touch with what's happening in the community. Please note that 311 app requests will be answered during regular business hours. 

Submit a request through the community portal

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