| Title: City of Choice (38 records) | | | |
| | avg 3.61 | avg 0.59 | avg 0.43 |
| Survey Question: Category: Communications (4 records) | | | |
| | avg 3.44 | avg 0.49 | avg 0.52 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Q25d. Your ability to volunteer/serve (City commissions, task forces, committees, etc.) | 3.4 | 0.44 | 0.72 |
| Survey Question: Category: Community Development (3 records) | | | |
| | avg 3.53 | avg 0.54 | avg 0.56 |
| Q21a. City's historic preservation efforts | 3.97 | 0.76 | 0.36 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Q21d. Overall communication from community development staff | 3.18 | 0.36 | 0.69 |
| Survey Question: Category: How would you rate Elgin (13 records) | | | |
| | avg 3.48 | avg 0.56 | avg 0.32 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q1c. As a place to work | 3.5 | 0.55 | 0.46 |
| Q1d. As a place to retire | 2.94 | 0.37 | 0.39 |
| Q1e. As a place to visit | 3.33 | 0.48 | 0.35 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Q1i. As a place for recreation | 3.37 | 0.49 | 0.35 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2c. Recommend visiting Elgin | 3.48 | 0.54 | 0.28 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Survey Question: Category: Parks and Recreation (15 records) | | | |
| | avg 3.76 | avg 0.65 | avg 0.49 |
| Q17a. Maintenance of parks | 3.89 | 0.75 | 0.3 |
| Q17b. Number of parks in Elgin | 3.86 | 0.73 | 0.29 |
| Q17c. Quality of park facilities, such as picnic shelters, playgrounds, & tennis courts | 3.75 | 0.65 | 0.39 |
| Q17d. Quality of outdoor athletic fields (i.e. baseball, soccer, football) | 3.81 | 0.66 | 0.48 |
| Q17e. Quality of walking & biking trails | 3.76 | 0.67 | 0.39 |
| Q17f. Number of walking/biking trails | 3.51 | 0.55 | 0.44 |
| Q17g. Overall quality of recreation facilities | 3.83 | 0.7 | 0.4 |
| Q17h. Maintenance & appearance of The Centre | 4.1 | 0.8 | 0.32 |
| Q17i. Maintenance & appearance of the Eastside Recreation Center | 3.72 | 0.6 | 0.78 |
| Q17j. Indoor pools at The Centre | 3.92 | 0.72 | 0.52 |
| Q17k. Golf courses | 3.85 | 0.64 | 0.77 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Survey Question: Category: Special Events (3 records) | | | |
| | avg 3.76 | avg 0.66 | avg 0.32 |
| Q24a. Opportunities to attend festivals/events | 3.88 | 0.72 | 0.28 |
| Q24b. Opportunities to attend cultural arts programs | 3.86 | 0.7 | 0.36 |
| Q24c. Ability to find information about upcoming City events | 3.53 | 0.57 | 0.31 |
| Title: Cultivate an organizational culture that values continuous improvement and supports innovative thinking. (16 records) | | | |
| | avg 3.77 | avg 0.67 | avg 0.31 |
| Survey Question: Category: Communications (4 records) | | | |
| | avg 3.44 | avg 0.49 | avg 0.52 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Q25d. Your ability to volunteer/serve (City commissions, task forces, committees, etc.) | 3.4 | 0.44 | 0.72 |
| Survey Question: Category: Fire EMS (1 record) | | | |
| | avg 4.30 | avg 0.87 | avg 0.38 |
| Q8a. Overall effectiveness of fire services | 4.3 | 0.87 | 0.38 |
| Survey Question: Category: How would you rate Elgin (10 records) | | | |
| | avg 3.82 | avg 0.70 | avg 0.24 |
| Q3a. Overall quality of police, fire & ambulance services | 4.29 | 0.87 | 0.13 |
| Q3b. Overall enforcement of local codes & ordinances | 3.51 | 0.6 | 0.24 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Q3d. Overall access to information about City programs, services & alerts | 3.86 | 0.71 | 0.24 |
| Q3e. Overall quality of customer service provided by City | 3.7 | 0.63 | 0.35 |
| Q3f. Overall quality of stormwater management | 3.77 | 0.68 | 0.34 |
| Q3g. Overall quality of water utility services | 3.93 | 0.75 | 0.21 |
| Q3h. Overall quality of billing services provided | 3.87 | 0.73 | 0.24 |
| Q3i. Overall quality of trash & yard waste services | 3.84 | 0.74 | 0.15 |
| Q3j. Overall quality of parks & recreation programs & facilities | 3.95 | 0.72 | 0.25 |
| Survey Question: Category: Police Services (1 record) | | | |
| | avg 4.09 | avg 0.82 | avg 0.18 |
| Q6a. Overall effectiveness of police protection | 4.09 | 0.82 | 0.18 |
| Title: Cultivate partnerships with local human service agencies, nonprofits and community institutions to support the needs of our residents. (16 records) | | | |
| | avg 3.58 | avg 0.58 | avg 0.41 |
| Survey Question: Category: Communications (2 records) | | | |
| | avg 3.52 | avg 0.54 | avg 0.41 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Survey Question: Category: Fire EMS (2 records) | | | |
| | avg 3.65 | avg 0.52 | avg 0.78 |
| Q8d. Fire education programs in your community | 3.65 | 0.52 | 0.76 |
| Q8e. Fire inspection programs in your community | 3.64 | 0.51 | 0.8 |
| Survey Question: Category: How would you rate Elgin (9 records) | | | |
| | avg 3.50 | avg 0.57 | avg 0.30 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q1d. As a place to retire | 2.94 | 0.37 | 0.39 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Survey Question: Category: Police Services (3 records) | | | |
| | avg 3.84 | avg 0.67 | avg 0.46 |
| Q6e. Police efforts to prevent crime | 3.82 | 0.67 | 0.37 |
| Q6f. 911 call handling | 4.08 | 0.77 | 0.51 |
| Q6h. Availability of information about police programs & activities | 3.61 | 0.56 | 0.5 |
| Title: Equip Elgin's diverse workforce with the needed resources, training and support to provide services to all segments of our community. (46 records) | | | |
| | avg 3.74 | avg 0.66 | avg 0.35 |
| Survey Question: Category: Communications (4 records) | | | |
| | avg 3.44 | avg 0.49 | avg 0.52 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Q25d. Your ability to volunteer/serve (City commissions, task forces, committees, etc.) | 3.4 | 0.44 | 0.72 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.57 | avg 0.56 | avg 0.68 |
| Q21b. Process to obtain a building permit | 3.57 | 0.56 | 0.68 |
| Survey Question: Category: Fire EMS (1 record) | | | |
| | avg 4.30 | avg 0.87 | avg 0.38 |
| Q8a. Overall effectiveness of fire services | 4.3 | 0.87 | 0.38 |
| Survey Question: Category: How would you rate Elgin (10 records) | | | |
| | avg 3.82 | avg 0.70 | avg 0.24 |
| Q3a. Overall quality of police, fire & ambulance services | 4.29 | 0.87 | 0.13 |
| Q3b. Overall enforcement of local codes & ordinances | 3.51 | 0.6 | 0.24 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Q3d. Overall access to information about City programs, services & alerts | 3.86 | 0.71 | 0.24 |
| Q3e. Overall quality of customer service provided by City | 3.7 | 0.63 | 0.35 |
| Q3f. Overall quality of stormwater management | 3.77 | 0.68 | 0.34 |
| Q3g. Overall quality of water utility services | 3.93 | 0.75 | 0.21 |
| Q3h. Overall quality of billing services provided | 3.87 | 0.73 | 0.24 |
| Q3i. Overall quality of trash & yard waste services | 3.84 | 0.74 | 0.15 |
| Q3j. Overall quality of parks & recreation programs & facilities | 3.95 | 0.72 | 0.25 |
| Survey Question: Category: Parks and Recreation (13 records) | | | |
| | avg 3.77 | avg 0.65 | avg 0.51 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Q17a. Maintenance of parks | 3.89 | 0.75 | 0.3 |
| Q17c. Quality of park facilities, such as picnic shelters, playgrounds, & tennis courts | 3.75 | 0.65 | 0.39 |
| Q17d. Quality of outdoor athletic fields (i.e. baseball, soccer, football) | 3.81 | 0.66 | 0.48 |
| Q17e. Quality of walking & biking trails | 3.76 | 0.67 | 0.39 |
| Q17g. Overall quality of recreation facilities | 3.83 | 0.7 | 0.4 |
| Q17h. Maintenance & appearance of The Centre | 4.1 | 0.8 | 0.32 |
| Q17i. Maintenance & appearance of the Eastside Recreation Center | 3.72 | 0.6 | 0.78 |
| Q17j. Indoor pools at The Centre | 3.92 | 0.72 | 0.52 |
| Q17k. Golf courses | 3.85 | 0.64 | 0.77 |
| Survey Question: Category: Police Services (1 record) | | | |
| | avg 4.09 | avg 0.82 | avg 0.18 |
| Q6a. Overall effectiveness of police protection | 4.09 | 0.82 | 0.18 |
| Survey Question: Category: Public Works (12 records) | | | |
| | avg 3.58 | avg 0.61 | avg 0.27 |
| Q10a. Condition of major City streets | 3.47 | 0.58 | 0.25 |
| Q10b. Condition of neighborhood streets | 3.26 | 0.5 | 0.25 |
| Q10c. Condition of City sidewalks & bikeways | 3.52 | 0.61 | 0.3 |
| Q10d. Maintenance of street signs, pavements & markings | 3.6 | 0.62 | 0.27 |
| Q10e. Maintenance & cleanliness of Downtown Elgin | 3.74 | 0.64 | 0.34 |
| Q10f. Maintenance & cleanliness of your neighborhood | 3.73 | 0.68 | 0.21 |
| Q10h. Snow removal on major City streets (not including Randall Road, Route 20, Route 25, Route 31) | 3.79 | 0.71 | 0.21 |
| Q10i. Snow removal on residential streets | 3.46 | 0.58 | 0.23 |
| Q10j. Leaf removal or collection program | 3.65 | 0.64 | 0.27 |
| Q10k. Mowing & tree trimming along streets & other public areas | 3.56 | 0.59 | 0.32 |
| Q10l. Overall cleanliness of streets & other public areas | 3.68 | 0.65 | 0.27 |
| Q10n. Condition of street drainage/water drainage | 3.48 | 0.57 | 0.33 |
| Survey Question: Category: Water Service (4 records) | | | |
| | avg 4.07 | avg 0.79 | avg 0.16 |
| Q15a. Water pressure on a typical day | 4.23 | 0.86 | 0.08 |
| Q15b. Overall quality of your tap water | 3.81 | 0.68 | 0.22 |
| Q15c. Ease of paying water bill | 4.17 | 0.82 | 0.16 |
| Q15d. Overall quality of water service | 4.08 | 0.79 | 0.18 |
| Title: Foster a clean environment by safeguarding and protecting our natural resources and physical assets. (2 records) | | | |
| | avg 3.93 | avg 0.74 | avg 0.26 |
| Survey Question: Category: How would you rate Elgin (1 record) | | | |
| | avg 3.77 | avg 0.68 | avg 0.34 |
| Q3f. Overall quality of stormwater management | 3.77 | 0.68 | 0.34 |
| Survey Question: Category: Water Service (1 record) | | | |
| | avg 4.08 | avg 0.79 | avg 0.18 |
| Q15d. Overall quality of water service | 4.08 | 0.79 | 0.18 |
| Title: High Performing, Financially Stable Government (52 records) | | | |
| | avg 3.73 | avg 0.65 | avg 0.35 |
| Survey Question: Category: Communications (4 records) | | | |
| | avg 3.44 | avg 0.49 | avg 0.52 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Q25d. Your ability to volunteer/serve (City commissions, task forces, committees, etc.) | 3.4 | 0.44 | 0.72 |
| Survey Question: Category: Community Development (2 records) | | | |
| | avg 3.51 | avg 0.53 | avg 0.66 |
| Q21b. Process to obtain a building permit | 3.57 | 0.56 | 0.68 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Survey Question: Category: Fire EMS (1 record) | | | |
| | avg 4.30 | avg 0.87 | avg 0.38 |
| Q8a. Overall effectiveness of fire services | 4.3 | 0.87 | 0.38 |
| Survey Question: Category: How would you rate Elgin (15 records) | | | |
| | avg 3.75 | avg 0.67 | avg 0.24 |
| Q3a. Overall quality of police, fire & ambulance services | 4.29 | 0.87 | 0.13 |
| Q3b. Overall enforcement of local codes & ordinances | 3.51 | 0.6 | 0.24 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Q3d. Overall access to information about City programs, services & alerts | 3.86 | 0.71 | 0.24 |
| Q3e. Overall quality of customer service provided by City | 3.7 | 0.63 | 0.35 |
| Q3f. Overall quality of stormwater management | 3.77 | 0.68 | 0.34 |
| Q3g. Overall quality of water utility services | 3.93 | 0.75 | 0.21 |
| Q3h. Overall quality of billing services provided | 3.87 | 0.73 | 0.24 |
| Q3i. Overall quality of trash & yard waste services | 3.84 | 0.74 | 0.15 |
| Q3j. Overall quality of parks & recreation programs & facilities | 3.95 | 0.72 | 0.25 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Survey Question: Category: Parks and Recreation (13 records) | | | |
| | avg 3.77 | avg 0.65 | avg 0.51 |
| Q17k. Golf courses | 3.85 | 0.64 | 0.77 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Q17a. Maintenance of parks | 3.89 | 0.75 | 0.3 |
| Q17c. Quality of park facilities, such as picnic shelters, playgrounds, & tennis courts | 3.75 | 0.65 | 0.39 |
| Q17d. Quality of outdoor athletic fields (i.e. baseball, soccer, football) | 3.81 | 0.66 | 0.48 |
| Q17e. Quality of walking & biking trails | 3.76 | 0.67 | 0.39 |
| Q17g. Overall quality of recreation facilities | 3.83 | 0.7 | 0.4 |
| Q17h. Maintenance & appearance of The Centre | 4.1 | 0.8 | 0.32 |
| Q17i. Maintenance & appearance of the Eastside Recreation Center | 3.72 | 0.6 | 0.78 |
| Q17j. Indoor pools at The Centre | 3.92 | 0.72 | 0.52 |
| Survey Question: Category: Police Services (1 record) | | | |
| | avg 4.09 | avg 0.82 | avg 0.18 |
| Q6a. Overall effectiveness of police protection | 4.09 | 0.82 | 0.18 |
| Survey Question: Category: Public Works (12 records) | | | |
| | avg 3.58 | avg 0.61 | avg 0.27 |
| Q10a. Condition of major City streets | 3.47 | 0.58 | 0.25 |
| Q10b. Condition of neighborhood streets | 3.26 | 0.5 | 0.25 |
| Q10c. Condition of City sidewalks & bikeways | 3.52 | 0.61 | 0.3 |
| Q10d. Maintenance of street signs, pavements & markings | 3.6 | 0.62 | 0.27 |
| Q10e. Maintenance & cleanliness of Downtown Elgin | 3.74 | 0.64 | 0.34 |
| Q10f. Maintenance & cleanliness of your neighborhood | 3.73 | 0.68 | 0.21 |
| Q10h. Snow removal on major City streets (not including Randall Road, Route 20, Route 25, Route 31) | 3.79 | 0.71 | 0.21 |
| Q10i. Snow removal on residential streets | 3.46 | 0.58 | 0.23 |
| Q10j. Leaf removal or collection program | 3.65 | 0.64 | 0.27 |
| Q10k. Mowing & tree trimming along streets & other public areas | 3.56 | 0.59 | 0.32 |
| Q10l. Overall cleanliness of streets & other public areas | 3.68 | 0.65 | 0.27 |
| Q10n. Condition of street drainage/water drainage | 3.48 | 0.57 | 0.33 |
| Survey Question: Category: Water Service (4 records) | | | |
| | avg 4.07 | avg 0.79 | avg 0.16 |
| Q15a. Water pressure on a typical day | 4.23 | 0.86 | 0.08 |
| Q15b. Overall quality of your tap water | 3.81 | 0.68 | 0.22 |
| Q15c. Ease of paying water bill | 4.17 | 0.82 | 0.16 |
| Q15d. Overall quality of water service | 4.08 | 0.79 | 0.18 |
| Title: Implement high quality, strategic design guidelines as the city continues to grow and develop. (21 records) | | | |
| | avg 3.57 | avg 0.59 | avg 0.38 |
| Survey Question: Category: Community Development (2 records) | | | |
| | avg 3.71 | avg 0.63 | avg 0.50 |
| Q21a. City's historic preservation efforts | 3.97 | 0.76 | 0.36 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Survey Question: Category: How would you rate Elgin (13 records) | | | |
| | avg 3.48 | avg 0.56 | avg 0.32 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q1c. As a place to work | 3.5 | 0.55 | 0.46 |
| Q1d. As a place to retire | 2.94 | 0.37 | 0.39 |
| Q1e. As a place to visit | 3.33 | 0.48 | 0.35 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Q1i. As a place for recreation | 3.37 | 0.49 | 0.35 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2c. Recommend visiting Elgin | 3.48 | 0.54 | 0.28 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Survey Question: Category: Parks and Recreation (6 records) | | | |
| | avg 3.73 | avg 0.64 | avg 0.46 |
| Q17c. Quality of park facilities, such as picnic shelters, playgrounds, & tennis courts | 3.75 | 0.65 | 0.39 |
| Q17d. Quality of outdoor athletic fields (i.e. baseball, soccer, football) | 3.81 | 0.66 | 0.48 |
| Q17e. Quality of walking & biking trails | 3.76 | 0.67 | 0.39 |
| Q17g. Overall quality of recreation facilities | 3.83 | 0.7 | 0.4 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Title: Invest in the continued maintenance of the City's roads, bridges, sidewalks and underground utility infrastructure. (17 records) | | | |
| | avg 3.60 | avg 0.62 | avg 0.28 |
| Survey Question: Category: How would you rate Elgin (3 records) | | | |
| | avg 3.74 | avg 0.67 | avg 0.26 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Q3f. Overall quality of stormwater management | 3.77 | 0.68 | 0.34 |
| Q3g. Overall quality of water utility services | 3.93 | 0.75 | 0.21 |
| Survey Question: Category: Public Works (14 records) | | | |
| | avg 3.57 | avg 0.61 | avg 0.28 |
| Q10a. Condition of major City streets | 3.47 | 0.58 | 0.25 |
| Q10b. Condition of neighborhood streets | 3.26 | 0.5 | 0.25 |
| Q10c. Condition of City sidewalks & bikeways | 3.52 | 0.61 | 0.3 |
| Q10d. Maintenance of street signs, pavements & markings | 3.6 | 0.62 | 0.27 |
| Q10e. Maintenance & cleanliness of Downtown Elgin | 3.74 | 0.64 | 0.34 |
| Q10f. Maintenance & cleanliness of your neighborhood | 3.73 | 0.68 | 0.21 |
| Q10g. Adequacy of street lighting in your neighborhood | 3.54 | 0.59 | 0.22 |
| Q10h. Snow removal on major City streets (not including Randall Road, Route 20, Route 25, Route 31) | 3.79 | 0.71 | 0.21 |
| Q10i. Snow removal on residential streets | 3.46 | 0.58 | 0.23 |
| Q10j. Leaf removal or collection program | 3.65 | 0.64 | 0.27 |
| Q10k. Mowing & tree trimming along streets & other public areas | 3.56 | 0.59 | 0.32 |
| Q10l. Overall cleanliness of streets & other public areas | 3.68 | 0.65 | 0.27 |
| Q10m. On-street bicycle infrastructure (bike lanes/signs) | 3.48 | 0.53 | 0.49 |
| Q10n. Condition of street drainage/water drainage | 3.48 | 0.57 | 0.33 |
| Title: Leverage Elgin's thriving arts and cultural opportunities to continue to attract residents, visitors, small businesses and entrepreneurs. (11 records) | | | |
| | avg 3.55 | avg 0.58 | avg 0.34 |
| Survey Question: Category: Communications (2 records) | | | |
| | avg 3.52 | avg 0.54 | avg 0.41 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Survey Question: Category: How would you rate Elgin (6 records) | | | |
| | avg 3.45 | avg 0.55 | avg 0.33 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1e. As a place to visit | 3.33 | 0.48 | 0.35 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q1i. As a place for recreation | 3.37 | 0.49 | 0.35 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2c. Recommend visiting Elgin | 3.48 | 0.54 | 0.28 |
| Survey Question: Category: Special Events (3 records) | | | |
| | avg 3.76 | avg 0.66 | avg 0.32 |
| Q24a. Opportunities to attend festivals/events | 3.88 | 0.72 | 0.28 |
| Q24b. Opportunities to attend cultural arts programs | 3.86 | 0.7 | 0.36 |
| Q24c. Ability to find information about upcoming City events | 3.53 | 0.57 | 0.31 |
| Title: Maintain responsible tax policies and sound financial management practices to provide both short-term and long-term stability. (7 records) | | | |
| | avg 3.56 | avg 0.57 | avg 0.36 |
| Survey Question: Category: Communications (2 records) | | | |
| | avg 3.52 | avg 0.54 | avg 0.41 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.44 | avg 0.49 | avg 0.63 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Survey Question: Category: How would you rate Elgin (4 records) | | | |
| | avg 3.61 | avg 0.61 | avg 0.26 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Title: Position the city for continued success as it grows by promoting long-term and sustainable design practices. (5 records) | | | |
| | avg 3.54 | avg 0.57 | avg 0.36 |
| Survey Question: Category: Code Enforcement (1 record) | | | |
| | avg 3.31 | avg 0.48 | avg 0.48 |
| Q19a. Overall effectiveness of Code Enforcement | 3.31 | 0.48 | 0.48 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.44 | avg 0.49 | avg 0.63 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Survey Question: Category: How would you rate Elgin (3 records) | | | |
| | avg 3.64 | avg 0.63 | avg 0.22 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Title: Promote and preserve the Elgin's cultural, parks and recreation amenities to encourage activity and wellness. (25 records) | | | |
| | avg 3.69 | avg 0.63 | avg 0.42 |
| Survey Question: Category: How safe do you feel (1 record) | | | |
| | avg 3.54 | avg 0.54 | avg 0.44 |
| Q5f. In public parks | 3.54 | 0.54 | 0.44 |
| Survey Question: Category: How would you rate Elgin (5 records) | | | |
| | avg 3.59 | avg 0.60 | avg 0.28 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q1e. As a place to visit | 3.33 | 0.48 | 0.35 |
| Q1i. As a place for recreation | 3.37 | 0.49 | 0.35 |
| Q3j. Overall quality of parks & recreation programs & facilities | 3.95 | 0.72 | 0.25 |
| Survey Question: Category: Parks and Recreation (15 records) | | | |
| | avg 3.76 | avg 0.65 | avg 0.49 |
| Q17a. Maintenance of parks | 3.89 | 0.75 | 0.3 |
| Q17b. Number of parks in Elgin | 3.86 | 0.73 | 0.29 |
| Q17c. Quality of park facilities, such as picnic shelters, playgrounds, & tennis courts | 3.75 | 0.65 | 0.39 |
| Q17d. Quality of outdoor athletic fields (i.e. baseball, soccer, football) | 3.81 | 0.66 | 0.48 |
| Q17e. Quality of walking & biking trails | 3.76 | 0.67 | 0.39 |
| Q17f. Number of walking/biking trails | 3.51 | 0.55 | 0.44 |
| Q17g. Overall quality of recreation facilities | 3.83 | 0.7 | 0.4 |
| Q17h. Maintenance & appearance of The Centre | 4.1 | 0.8 | 0.32 |
| Q17i. Maintenance & appearance of the Eastside Recreation Center | 3.72 | 0.6 | 0.78 |
| Q17j. Indoor pools at The Centre | 3.92 | 0.72 | 0.52 |
| Q17k. Golf courses | 3.85 | 0.64 | 0.77 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Survey Question: Category: Public Works (4 records) | | | |
| | avg 3.57 | avg 0.59 | avg 0.33 |
| Q10g. Adequacy of street lighting in your neighborhood | 3.54 | 0.59 | 0.22 |
| Q10k. Mowing & tree trimming along streets & other public areas | 3.56 | 0.59 | 0.32 |
| Q10l. Overall cleanliness of streets & other public areas | 3.68 | 0.65 | 0.27 |
| Q10m. On-street bicycle infrastructure (bike lanes/signs) | 3.48 | 0.53 | 0.49 |
| Title: Promote Elgin's competitive advantage as The City in the Suburbs to attract and support diverse industries and opportunities for development. (9 records) | | | |
| | avg 3.47 | avg 0.53 | avg 0.44 |
| Survey Question: Category: Communications (3 records) | | | |
| | avg 3.45 | avg 0.50 | avg 0.45 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Survey Question: Category: Community Development (2 records) | | | |
| | avg 3.31 | avg 0.43 | avg 0.66 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Q21d. Overall communication from community development staff | 3.18 | 0.36 | 0.69 |
| Survey Question: Category: How would you rate Elgin (4 records) | | | |
| | avg 3.57 | avg 0.60 | avg 0.32 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1c. As a place to work | 3.5 | 0.55 | 0.46 |
| Q2c. Recommend visiting Elgin | 3.48 | 0.54 | 0.28 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Title: Promote the community's strong and proud identity to tell Elgin's story and enhance its image among internal and external audiences. (26 records) | | | |
| | avg 3.53 | avg 0.56 | avg 0.40 |
| Survey Question: Category: Communications (4 records) | | | |
| | avg 3.44 | avg 0.49 | avg 0.52 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Q25d. Your ability to volunteer/serve (City commissions, task forces, committees, etc.) | 3.4 | 0.44 | 0.72 |
| Survey Question: Category: Community Development (2 records) | | | |
| | avg 3.58 | avg 0.56 | avg 0.53 |
| Q21a. City's historic preservation efforts | 3.97 | 0.76 | 0.36 |
| Q21d. Overall communication from community development staff | 3.18 | 0.36 | 0.69 |
| Survey Question: Category: How would you rate Elgin (13 records) | | | |
| | avg 3.48 | avg 0.56 | avg 0.32 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q1c. As a place to work | 3.5 | 0.55 | 0.46 |
| Q1d. As a place to retire | 2.94 | 0.37 | 0.39 |
| Q1e. As a place to visit | 3.33 | 0.48 | 0.35 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Q1i. As a place for recreation | 3.37 | 0.49 | 0.35 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2c. Recommend visiting Elgin | 3.48 | 0.54 | 0.28 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Survey Question: Category: Parks and Recreation (4 records) | | | |
| | avg 3.61 | avg 0.57 | avg 0.57 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Survey Question: Category: Special Events (3 records) | | | |
| | avg 3.76 | avg 0.66 | avg 0.32 |
| Q24a. Opportunities to attend festivals/events | 3.88 | 0.72 | 0.28 |
| Q24b. Opportunities to attend cultural arts programs | 3.86 | 0.7 | 0.36 |
| Q24c. Ability to find information about upcoming City events | 3.53 | 0.57 | 0.31 |
| Title: Promote the Downtown as a unique destination where commerce, culture and recreation intersect. (6 records) | | | |
| | avg 3.63 | avg 0.63 | avg 0.32 |
| Survey Question: Category: How would you rate Elgin (3 records) | | | |
| | avg 3.51 | avg 0.59 | avg 0.32 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Survey Question: Category: Special Events (3 records) | | | |
| | avg 3.76 | avg 0.66 | avg 0.32 |
| Q24a. Opportunities to attend festivals/events | 3.88 | 0.72 | 0.28 |
| Q24b. Opportunities to attend cultural arts programs | 3.86 | 0.7 | 0.36 |
| Q24c. Ability to find information about upcoming City events | 3.53 | 0.57 | 0.31 |
| Title: Promote transparency, accountability and communication to provide the community with opportunities to engage and be informed. (11 records) | | | |
| | avg 3.62 | avg 0.58 | avg 0.49 |
| Survey Question: Category: Communications (4 records) | | | |
| | avg 3.44 | avg 0.49 | avg 0.52 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Q25d. Your ability to volunteer/serve (City commissions, task forces, committees, etc.) | 3.4 | 0.44 | 0.72 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.57 | avg 0.56 | avg 0.68 |
| Q21b. Process to obtain a building permit | 3.57 | 0.56 | 0.68 |
| Survey Question: Category: How would you rate Elgin (1 record) | | | |
| | avg 3.87 | avg 0.73 | avg 0.24 |
| Q3h. Overall quality of billing services provided | 3.87 | 0.73 | 0.24 |
| Survey Question: Category: Parks and Recreation (4 records) | | | |
| | avg 3.61 | avg 0.57 | avg 0.57 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Survey Question: Category: Water Service (1 record) | | | |
| | avg 4.17 | avg 0.82 | avg 0.16 |
| Q15c. Ease of paying water bill | 4.17 | 0.82 | 0.16 |
| Title: Protect and enhance property values through preservation, code compliance and engagement practices. (17 records) | | | |
| | avg 3.49 | avg 0.55 | avg 0.38 |
| Survey Question: Category: Code Enforcement (6 records) | | | |
| | avg 3.17 | avg 0.40 | avg 0.52 |
| Q19a. Overall effectiveness of Code Enforcement | 3.31 | 0.48 | 0.48 |
| Q19b. Overall effectiveness of communication from Code Enforcement | 3.24 | 0.41 | 0.58 |
| Q19c. Enforcing clean-up of trash & debris on private property | 3.05 | 0.38 | 0.45 |
| Q19d. Enforcing mowing & cutting of weeds on private property | 3.12 | 0.37 | 0.51 |
| Q19e. Enforcing exterior maintenance of residential property (e.g. condition of buildings) | 3.03 | 0.36 | 0.49 |
| Q19f. Enforcing exterior maintenance of commercial/business property | 3.27 | 0.42 | 0.59 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.44 | avg 0.49 | avg 0.63 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Survey Question: Category: How safe do you feel (6 records) | | | |
| | avg 3.68 | avg 0.61 | avg 0.32 |
| Q5a. In your neighborhood during the day | 4.33 | 0.88 | 0.1 |
| Q5b. In your neighborhood at night | 3.87 | 0.73 | 0.18 |
| Q5c. In Downtown Elgin during the day | 4 | 0.75 | 0.25 |
| Q5d. In Downtown Elgin at night | 3.11 | 0.37 | 0.44 |
| Q5e. In City parking garages | 3.23 | 0.4 | 0.51 |
| Q5f. In public parks | 3.54 | 0.54 | 0.44 |
| Survey Question: Category: How would you rate Elgin (4 records) | | | |
| | avg 3.71 | avg 0.68 | avg 0.19 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Title: Provide highly responsive public safety services that include police and fire. (36 records) | | | |
| | avg 3.73 | avg 0.64 | avg 0.36 |
| Survey Question: Category: Fire EMS (6 records) | | | |
| | avg 4.07 | avg 0.74 | avg 0.53 |
| Q8a. Overall effectiveness of fire services | 4.3 | 0.87 | 0.38 |
| Q8b. Overall effectiveness of ambulance services | 4.3 | 0.87 | 0.4 |
| Q8c. Response time for emergency calls | 4.27 | 0.83 | 0.47 |
| Q8d. Fire education programs in your community | 3.65 | 0.52 | 0.76 |
| Q8e. Fire inspection programs in your community | 3.64 | 0.51 | 0.8 |
| Q8f. Overall professionalism of Fire Department | 4.25 | 0.82 | 0.39 |
| Survey Question: Category: How safe do you feel (6 records) | | | |
| | avg 3.68 | avg 0.61 | avg 0.32 |
| Q5a. In your neighborhood during the day | 4.33 | 0.88 | 0.1 |
| Q5b. In your neighborhood at night | 3.87 | 0.73 | 0.18 |
| Q5c. In Downtown Elgin during the day | 4 | 0.75 | 0.25 |
| Q5d. In Downtown Elgin at night | 3.11 | 0.37 | 0.44 |
| Q5e. In City parking garages | 3.23 | 0.4 | 0.51 |
| Q5f. In public parks | 3.54 | 0.54 | 0.44 |
| Survey Question: Category: How would you rate Elgin (15 records) | | | |
| | avg 3.54 | avg 0.59 | avg 0.29 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q1c. As a place to work | 3.5 | 0.55 | 0.46 |
| Q1d. As a place to retire | 2.94 | 0.37 | 0.39 |
| Q1e. As a place to visit | 3.33 | 0.48 | 0.35 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2c. Recommend visiting Elgin | 3.48 | 0.54 | 0.28 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Q3a. Overall quality of police, fire & ambulance services | 4.29 | 0.87 | 0.13 |
| Q3b. Overall enforcement of local codes & ordinances | 3.51 | 0.6 | 0.24 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Survey Question: Category: Police Services (9 records) | | | |
| | avg 3.86 | avg 0.69 | avg 0.37 |
| Q6a. Overall effectiveness of police protection | 4.09 | 0.82 | 0.18 |
| Q6b. Visibility of police in neighborhoods | 3.68 | 0.62 | 0.26 |
| Q6c. Visibility of police in City | 3.89 | 0.71 | 0.3 |
| Q6d. Response time for emergency calls | 4.04 | 0.76 | 0.45 |
| Q6e. Police efforts to prevent crime | 3.82 | 0.67 | 0.37 |
| Q6f. 911 call handling | 4.08 | 0.77 | 0.51 |
| Q6g. Parking enforcement services | 3.46 | 0.51 | 0.55 |
| Q6h. Availability of information about police programs & activities | 3.61 | 0.56 | 0.5 |
| Q6i. Overall professionalism of Police Department | 4.07 | 0.79 | 0.23 |
| Title: Provide high quality, responsive city services that are performed efficiently and effectively. (45 records) | | | |
| | avg 3.75 | avg 0.66 | avg 0.34 |
| Survey Question: Category: Communications (3 records) | | | |
| | avg 3.45 | avg 0.50 | avg 0.45 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.57 | avg 0.56 | avg 0.68 |
| Q21b. Process to obtain a building permit | 3.57 | 0.56 | 0.68 |
| Survey Question: Category: Fire EMS (1 record) | | | |
| | avg 4.30 | avg 0.87 | avg 0.38 |
| Q8a. Overall effectiveness of fire services | 4.3 | 0.87 | 0.38 |
| Survey Question: Category: How would you rate Elgin (10 records) | | | |
| | avg 3.82 | avg 0.70 | avg 0.24 |
| Q3a. Overall quality of police, fire & ambulance services | 4.29 | 0.87 | 0.13 |
| Q3b. Overall enforcement of local codes & ordinances | 3.51 | 0.6 | 0.24 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Q3d. Overall access to information about City programs, services & alerts | 3.86 | 0.71 | 0.24 |
| Q3e. Overall quality of customer service provided by City | 3.7 | 0.63 | 0.35 |
| Q3f. Overall quality of stormwater management | 3.77 | 0.68 | 0.34 |
| Q3g. Overall quality of water utility services | 3.93 | 0.75 | 0.21 |
| Q3h. Overall quality of billing services provided | 3.87 | 0.73 | 0.24 |
| Q3i. Overall quality of trash & yard waste services | 3.84 | 0.74 | 0.15 |
| Q3j. Overall quality of parks & recreation programs & facilities | 3.95 | 0.72 | 0.25 |
| Survey Question: Category: Parks and Recreation (13 records) | | | |
| | avg 3.77 | avg 0.65 | avg 0.51 |
| Q17a. Maintenance of parks | 3.89 | 0.75 | 0.3 |
| Q17c. Quality of park facilities, such as picnic shelters, playgrounds, & tennis courts | 3.75 | 0.65 | 0.39 |
| Q17d. Quality of outdoor athletic fields (i.e. baseball, soccer, football) | 3.81 | 0.66 | 0.48 |
| Q17e. Quality of walking & biking trails | 3.76 | 0.67 | 0.39 |
| Q17g. Overall quality of recreation facilities | 3.83 | 0.7 | 0.4 |
| Q17h. Maintenance & appearance of The Centre | 4.1 | 0.8 | 0.32 |
| Q17i. Maintenance & appearance of the Eastside Recreation Center | 3.72 | 0.6 | 0.78 |
| Q17j. Indoor pools at The Centre | 3.92 | 0.72 | 0.52 |
| Q17k. Golf courses | 3.85 | 0.64 | 0.77 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Survey Question: Category: Police Services (1 record) | | | |
| | avg 4.09 | avg 0.82 | avg 0.18 |
| Q6a. Overall effectiveness of police protection | 4.09 | 0.82 | 0.18 |
| Survey Question: Category: Public Works (12 records) | | | |
| | avg 3.58 | avg 0.61 | avg 0.27 |
| Q10a. Condition of major City streets | 3.47 | 0.58 | 0.25 |
| Q10b. Condition of neighborhood streets | 3.26 | 0.5 | 0.25 |
| Q10c. Condition of City sidewalks & bikeways | 3.52 | 0.61 | 0.3 |
| Q10d. Maintenance of street signs, pavements & markings | 3.6 | 0.62 | 0.27 |
| Q10e. Maintenance & cleanliness of Downtown Elgin | 3.74 | 0.64 | 0.34 |
| Q10f. Maintenance & cleanliness of your neighborhood | 3.73 | 0.68 | 0.21 |
| Q10h. Snow removal on major City streets (not including Randall Road, Route 20, Route 25, Route 31) | 3.79 | 0.71 | 0.21 |
| Q10i. Snow removal on residential streets | 3.46 | 0.58 | 0.23 |
| Q10j. Leaf removal or collection program | 3.65 | 0.64 | 0.27 |
| Q10k. Mowing & tree trimming along streets & other public areas | 3.56 | 0.59 | 0.32 |
| Q10l. Overall cleanliness of streets & other public areas | 3.68 | 0.65 | 0.27 |
| Q10n. Condition of street drainage/water drainage | 3.48 | 0.57 | 0.33 |
| Survey Question: Category: Water Service (4 records) | | | |
| | avg 4.07 | avg 0.79 | avg 0.16 |
| Q15a. Water pressure on a typical day | 4.23 | 0.86 | 0.08 |
| Q15b. Overall quality of your tap water | 3.81 | 0.68 | 0.22 |
| Q15c. Ease of paying water bill | 4.17 | 0.82 | 0.16 |
| Q15d. Overall quality of water service | 4.08 | 0.79 | 0.18 |
| Title: Safe and Healthy Community (83 records) | | | |
| | avg 3.68 | avg 0.62 | avg 0.37 |
| Survey Question: Category: Code Enforcement (6 records) | | | |
| | avg 3.17 | avg 0.40 | avg 0.52 |
| Q19a. Overall effectiveness of Code Enforcement | 3.31 | 0.48 | 0.48 |
| Q19b. Overall effectiveness of communication from Code Enforcement | 3.24 | 0.41 | 0.58 |
| Q19c. Enforcing clean-up of trash & debris on private property | 3.05 | 0.38 | 0.45 |
| Q19d. Enforcing mowing & cutting of weeds on private property | 3.12 | 0.37 | 0.51 |
| Q19e. Enforcing exterior maintenance of residential property (e.g. condition of buildings) | 3.03 | 0.36 | 0.49 |
| Q19f. Enforcing exterior maintenance of commercial/business property | 3.27 | 0.42 | 0.59 |
| Survey Question: Category: Communications (2 records) | | | |
| | avg 3.52 | avg 0.54 | avg 0.41 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.44 | avg 0.49 | avg 0.63 |
| Q21c. City's efforts to plan for future growth (e.g. residential, business, commercial) | 3.44 | 0.49 | 0.63 |
| Survey Question: Category: Fire EMS (6 records) | | | |
| | avg 4.07 | avg 0.74 | avg 0.53 |
| Q8a. Overall effectiveness of fire services | 4.3 | 0.87 | 0.38 |
| Q8b. Overall effectiveness of ambulance services | 4.3 | 0.87 | 0.4 |
| Q8c. Response time for emergency calls | 4.27 | 0.83 | 0.47 |
| Q8d. Fire education programs in your community | 3.65 | 0.52 | 0.76 |
| Q8e. Fire inspection programs in your community | 3.64 | 0.51 | 0.8 |
| Q8f. Overall professionalism of Fire Department | 4.25 | 0.82 | 0.39 |
| Survey Question: Category: How safe do you feel (6 records) | | | |
| | avg 3.68 | avg 0.61 | avg 0.32 |
| Q5a. In your neighborhood during the day | 4.33 | 0.88 | 0.1 |
| Q5b. In your neighborhood at night | 3.87 | 0.73 | 0.18 |
| Q5c. In Downtown Elgin during the day | 4 | 0.75 | 0.25 |
| Q5d. In Downtown Elgin at night | 3.11 | 0.37 | 0.44 |
| Q5e. In City parking garages | 3.23 | 0.4 | 0.51 |
| Q5f. In public parks | 3.54 | 0.54 | 0.44 |
| Survey Question: Category: How would you rate Elgin (20 records) | | | |
| | avg 3.60 | avg 0.61 | avg 0.29 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q1c. As a place to work | 3.5 | 0.55 | 0.46 |
| Q1d. As a place to retire | 2.94 | 0.37 | 0.39 |
| Q1e. As a place to visit | 3.33 | 0.48 | 0.35 |
| Q1a. As a place to live | 3.81 | 0.76 | 0.16 |
| Q1f. As a place for single adults (age 18-35) | 3.19 | 0.41 | 0.59 |
| Q1g. As a City moving in right direction | 3.56 | 0.58 | 0.31 |
| Q1h. As a place you are proud to call home | 3.66 | 0.64 | 0.22 |
| Q1i. As a place for recreation | 3.37 | 0.49 | 0.35 |
| Q3a. Overall quality of police, fire & ambulance services | 4.29 | 0.87 | 0.13 |
| Q3b. Overall enforcement of local codes & ordinances | 3.51 | 0.6 | 0.24 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Q3d. Overall access to information about City programs, services & alerts | 3.86 | 0.71 | 0.24 |
| Q3f. Overall quality of stormwater management | 3.77 | 0.68 | 0.34 |
| Q3g. Overall quality of water utility services | 3.93 | 0.75 | 0.21 |
| Q3j. Overall quality of parks & recreation programs & facilities | 3.95 | 0.72 | 0.25 |
| Q2a. Recommend living in Elgin to someone who asks | 3.52 | 0.6 | 0.22 |
| Q2b. Remain in Elgin for next five years | 3.85 | 0.71 | 0.14 |
| Q2c. Recommend visiting Elgin | 3.48 | 0.54 | 0.28 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Survey Question: Category: Parks and Recreation (15 records) | | | |
| | avg 3.76 | avg 0.65 | avg 0.49 |
| Q17a. Maintenance of parks | 3.89 | 0.75 | 0.3 |
| Q17b. Number of parks in Elgin | 3.86 | 0.73 | 0.29 |
| Q17e. Quality of walking & biking trails | 3.76 | 0.67 | 0.39 |
| Q17f. Number of walking/biking trails | 3.51 | 0.55 | 0.44 |
| Q17h. Maintenance & appearance of The Centre | 4.1 | 0.8 | 0.32 |
| Q17i. Maintenance & appearance of the Eastside Recreation Center | 3.72 | 0.6 | 0.78 |
| Q17j. Indoor pools at The Centre | 3.92 | 0.72 | 0.52 |
| Q17c. Quality of park facilities, such as picnic shelters, playgrounds, & tennis courts | 3.75 | 0.65 | 0.39 |
| Q17d. Quality of outdoor athletic fields (i.e. baseball, soccer, football) | 3.81 | 0.66 | 0.48 |
| Q17g. Overall quality of recreation facilities | 3.83 | 0.7 | 0.4 |
| Q17k. Golf courses | 3.85 | 0.64 | 0.77 |
| Q17l. Quality of communication from Parks & Recreation | 3.53 | 0.54 | 0.52 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Q17o. Availability of information about Parks & Recreation programs | 3.51 | 0.53 | 0.49 |
| Survey Question: Category: Police Services (9 records) | | | |
| | avg 3.86 | avg 0.69 | avg 0.37 |
| Q6d. Response time for emergency calls | 4.04 | 0.76 | 0.45 |
| Q6e. Police efforts to prevent crime | 3.82 | 0.67 | 0.37 |
| Q6f. 911 call handling | 4.08 | 0.77 | 0.51 |
| Q6g. Parking enforcement services | 3.46 | 0.51 | 0.55 |
| Q6h. Availability of information about police programs & activities | 3.61 | 0.56 | 0.5 |
| Q6i. Overall professionalism of Police Department | 4.07 | 0.79 | 0.23 |
| Q6a. Overall effectiveness of police protection | 4.09 | 0.82 | 0.18 |
| Q6b. Visibility of police in neighborhoods | 3.68 | 0.62 | 0.26 |
| Q6c. Visibility of police in City | 3.89 | 0.71 | 0.3 |
| Survey Question: Category: Public Works (14 records) | | | |
| | avg 3.57 | avg 0.61 | avg 0.28 |
| Q10a. Condition of major City streets | 3.47 | 0.58 | 0.25 |
| Q10d. Maintenance of street signs, pavements & markings | 3.6 | 0.62 | 0.27 |
| Q10b. Condition of neighborhood streets | 3.26 | 0.5 | 0.25 |
| Q10c. Condition of City sidewalks & bikeways | 3.52 | 0.61 | 0.3 |
| Q10e. Maintenance & cleanliness of Downtown Elgin | 3.74 | 0.64 | 0.34 |
| Q10f. Maintenance & cleanliness of your neighborhood | 3.73 | 0.68 | 0.21 |
| Q10g. Adequacy of street lighting in your neighborhood | 3.54 | 0.59 | 0.22 |
| Q10h. Snow removal on major City streets (not including Randall Road, Route 20, Route 25, Route 31) | 3.79 | 0.71 | 0.21 |
| Q10i. Snow removal on residential streets | 3.46 | 0.58 | 0.23 |
| Q10j. Leaf removal or collection program | 3.65 | 0.64 | 0.27 |
| Q10k. Mowing & tree trimming along streets & other public areas | 3.56 | 0.59 | 0.32 |
| Q10l. Overall cleanliness of streets & other public areas | 3.68 | 0.65 | 0.27 |
| Q10m. On-street bicycle infrastructure (bike lanes/signs) | 3.48 | 0.53 | 0.49 |
| Q10n. Condition of street drainage/water drainage | 3.48 | 0.57 | 0.33 |
| Survey Question: Category: Water Service (4 records) | | | |
| | avg 4.07 | avg 0.79 | avg 0.16 |
| Q15a. Water pressure on a typical day | 4.23 | 0.86 | 0.08 |
| Q15c. Ease of paying water bill | 4.17 | 0.82 | 0.16 |
| Q15b. Overall quality of your tap water | 3.81 | 0.68 | 0.22 |
| Q15d. Overall quality of water service | 4.08 | 0.79 | 0.18 |
| Title: Support employees' use of technology and management systems to increase productivity and contribute to a high performing, customer focused organization. (11 records) | | | |
| | avg 3.67 | avg 0.60 | avg 0.45 |
| Survey Question: Category: Communications (4 records) | | | |
| | avg 3.44 | avg 0.49 | avg 0.52 |
| Q25a. Availability of public information | 3.51 | 0.54 | 0.39 |
| Q25b. Accessibility of public information | 3.53 | 0.53 | 0.43 |
| Q25c. Your ability to provide feedback to City | 3.31 | 0.43 | 0.54 |
| Q25d. Your ability to volunteer/serve (City commissions, task forces, committees, etc.) | 3.4 | 0.44 | 0.72 |
| Survey Question: Category: Community Development (1 record) | | | |
| | avg 3.57 | avg 0.56 | avg 0.68 |
| Q21b. Process to obtain a building permit | 3.57 | 0.56 | 0.68 |
| Survey Question: Category: How would you rate Elgin (3 records) | | | |
| | avg 3.83 | avg 0.70 | avg 0.27 |
| Q3e. Overall quality of customer service provided by City | 3.7 | 0.63 | 0.35 |
| Q3g. Overall quality of water utility services | 3.93 | 0.75 | 0.21 |
| Q3h. Overall quality of billing services provided | 3.87 | 0.73 | 0.24 |
| Survey Question: Category: Parks and Recreation (2 records) | | | |
| | avg 3.69 | avg 0.61 | avg 0.63 |
| Q17m. Quality of customer service from Parks & Recreation employees | 3.71 | 0.62 | 0.59 |
| Q17n. Ease of registering for programs | 3.67 | 0.59 | 0.66 |
| Survey Question: Category: Water Service (1 record) | | | |
| | avg 4.17 | avg 0.82 | avg 0.16 |
| Q15c. Ease of paying water bill | 4.17 | 0.82 | 0.16 |
| Title: Support the enhancement of our public schools and educational institutions through aligned community partnerships to ensure a prepared and educated workforce. (2 records) | | | |
| | avg 3.49 | avg 0.55 | avg 0.35 |
| Survey Question: Category: How would you rate Elgin (2 records) | | | |
| | avg 3.49 | avg 0.55 | avg 0.35 |
| Q1b. As a place to raise children | 3.48 | 0.57 | 0.31 |
| Q2d. Recommend doing business in Elgin | 3.49 | 0.53 | 0.38 |
| Title: Utilize technology, partnerships and proactive strategies to provide a safe community. (12 records) | | | |
| | avg 3.84 | avg 0.67 | avg 0.43 |
| Survey Question: Category: Fire EMS (3 records) | | | |
| | avg 3.85 | avg 0.62 | avg 0.68 |
| Q8c. Response time for emergency calls | 4.27 | 0.83 | 0.47 |
| Q8d. Fire education programs in your community | 3.65 | 0.52 | 0.76 |
| Q8e. Fire inspection programs in your community | 3.64 | 0.51 | 0.8 |
| Survey Question: Category: How would you rate Elgin (3 records) | | | |
| | avg 3.77 | avg 0.69 | avg 0.20 |
| Q3a. Overall quality of police, fire & ambulance services | 4.29 | 0.87 | 0.13 |
| Q3b. Overall enforcement of local codes & ordinances | 3.51 | 0.6 | 0.24 |
| Q3c. Overall maintenance of City streets, sidewalks & infrastructure | 3.51 | 0.59 | 0.22 |
| Survey Question: Category: Police Services (5 records) | | | |
| | avg 3.80 | avg 0.65 | avg 0.48 |
| Q6d. Response time for emergency calls | 4.04 | 0.76 | 0.45 |
| Q6e. Police efforts to prevent crime | 3.82 | 0.67 | 0.37 |
| Q6f. 911 call handling | 4.08 | 0.77 | 0.51 |
| Q6g. Parking enforcement services | 3.46 | 0.51 | 0.55 |
| Q6h. Availability of information about police programs & activities | 3.61 | 0.56 | 0.5 |
| Survey Question: Category: Water Service (1 record) | | | |
| | avg 4.17 | avg 0.82 | avg 0.16 |
| Q15c. Ease of paying water bill | 4.17 | 0.82 | 0.16 |
| Grand Totals (514 records) | | | |
| | avg 3.68 | avg 0.62 | avg 0.37 |
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