COVID-19 Impacts on City Services

The City of Elgin is committed to ensuring the delivery of core city services throughout the duration of the COVID-19 pandemic. The City has implemented changes to its business operations to protect public health and slow the spread of coronavirus. These new measures are in line with new recommendations being provided by health agencies as the coronavirus situation evolves. 

*Information Updated 06/25/20

City Hall and Two Parks and Recreation Facilities to Reopen with Safety Precautions

With Illinois expected to move into Phase 4 of the Restore Illinois Plan on Friday, June 26, the City of Elgin announces plans for reopening certain public facilities that have been closed during the governor’s stay-at-home orders, beginning Monday, June 29. Reopening plans will operate under the conditions outlined in Phase 4 of the Restore Illinois Plan.

City Hall
City Hall will open to the public on Monday, June 29. Facility improvements have been implemented to ensure the safety of the public:

  • All city departments will maintain a presence at City Hall, this includes services such as building permits, planning inquiries, plan review, licenses, payments, transfer stamps, general information, City Clerk related functions, purchasing/bids, and human resources.
  • As Phase 4 begins, to limit hand-to-hand transactions, the City will be transitioning to touch-less payments. At this time only credit cards (excluding American Express), checks, cashier’s checks and money orders will be accepted.
  • City employees will be required to wear masks when unable to practice social distancing and when working with the public in areas lacking plexiglass shielding.
  • The public will be required to wear a mask and practice social distancing when inside the building.
  • Plexiglass barriers have been installed and customer areas have been reconfigured to afford six-foot social distancing.
  • Enhanced and more frequent cleaning with disinfectants and biomist continues.
  • When possible, the public is encouraged to continue conducting business with the City online, over the phone (call 311 or 847-931-5614 if outside of Elgin) and by email (

The Edward Schock Centre of Elgin
The Edward Schock Centre of Elgin (The Centre) will reopen to the public on Monday, June 29, adhering to Phase 4 guidelines. At the outset of Phase 4, the parks and recreation department will make its workout facility and indoor lap pool available to a limited number of members, in 90 minute intervals. Other amenities, including the walking track, are not available at this time but may become available as Phase 4 progresses. Group fitness classes will be available but subject attendee limitations.

A communication sent to all members outlines the instructions for returning to The Centre, including:

  • New facility hours:
    • Mondays - Fridays 6:00 a.m. to 8:00 p.m.
    • Saturdays - Sundays 7:00 a.m. to 5:00 p.m.
  • Members may call the fitness desk at 847-531-7025 or visit to sign up for a time slot.
  • After each 90-minute session, the facility will be sanitized, which is estimated to take 30 minutes.
  • The only entrance available will be the walkway from the Civic Center Parking Garage.
  • Equipment has been spaced out to comply with social distancing requirements; not all equipment will be available for use.
  • Drop in, daily visit or guest passes remain suspended at this time.
  • Lap swim is available by reservation. Members signing up for a 90 minute slot will also have the option to reserve lap swim within that 90 minute interval. 

Eastside Recreation Center (ERC)
The ERC will not be reopening on June 29. In the interim, ERC individual monthly memberships will be accepted at The Centre during the month of July at the current ERC monthly rate of $28.

Elgin Sports Complex
The Elgin Sports Complex had already resumed athletic practices with groups of no more than ten persons, consistent with Phase 3 guidelines. No competitive games nor spectators have been allowed. However, the Sports Complex is now expected to be able to permit competitive events after June 29. Staff is working with tournament organizers to conduct previously scheduled tournaments at the Sports Complex. Staff will continue working with tournament directors to schedule play that will allow for proper distancing, disinfecting/cleaning, spectator viewing and team arrival and departure from the facility. If tournament directors are not able to adhere to these guidelines, the Sports Complex will be unable to host their tournament. Staff will also be offering a modified adult summer softball league depending on team interest.

Facilities to Remain Closed to the Public Until Further Notice

  • Eastside Recreation Center
  • Hawthorne Hill Nature Center *Trails remain open from dawn until dusk
  • Hemmens Cultural Center
  • Elgin Art Showcase
  • Elgin Police Department Lobby

Water Bills 

The City is waiving late fees for non-payment of utility bills and water service will be maintained on delinquent accounts until further notice. Staff will continue issuing notices of delinquency, but late fees will be waived and payment plans arranged for those experiencing economic hardships during this time. 

Waste Management - Garbage & Recycling Services

  • Residential collection service remains Waste Management’s primary focus and there are no major impacts.
  • Bulky item collection resumed on Monday, May 11. Waste Management respectfully asks that residents with many items place these items out over time, not all at once. This will ensure collection teams can complete all core services each week. 
  • At-Your-Door special material recycling is still open. Residents can call 800-449 7587 or email WMATYOURDOOR@WM.COM to schedule a pick up.
  • Senior Cart Program: Anyone interested in the program can still apply without coming into City Hall. Email for an application. Complete and return that application in addition to a copy of applicant’s photo ID and copy of your property tax bill showing you are receiving the “Senior Citizen Assessment Freeze Homestead Exemption” that is given to low income seniors. Simply receiving the "Senior Exemption" does not qualify an applicant for this program.

Simple Recycling Services

Beginning the week of June 8, Simple Recycling’s curbside textile collection service (orange bag program) will resume collections on your regular garbage day. 


The Elgin Branch Court (150 Dexter Court, Elgin), and Kane County Branch Court (530 S. Randall Road, St. Charles) have resumed. You can read more information here.  


The Elgin Police Department will gradually resume odd/even parking enforcement on Monday June 1, 2020. Parking enforcement will also continue for violations like blocking a fire hydrant, parking too close to a driveway/approach, parking in handicapped space without proper ID or any situation which could cause a traffic hazard. Additionally, select parking spaces in Elgin’s downtown have been reserved for curbside food pickup. 

Do Business with the City Online, By Phone, or by Mail

How can you pay your water bill?

Pay your water bill online at, over the phone (call 311) or place a check in the drop box outside the entrance to City Hall.

How can I get and pay for a permit? 

Submit permits, submit plans, request inspections or ask any other questions related to the issuance or payment of a permit by emailing This email inbox will be monitored in real time by community development staff during regular business hours. Make sure to provide accurate contact information including your email address and phone number so staff can contact you. Be as descriptive as possible with your request to enhance staff’s ability to respond.

How can you file a non-emergency police report?

Instead of having a police officer show up in person, you can report non-emergency police issues over the phone at 847-289-2700 or through the online reporting system. Reports for accidental damage to property, burglary to vehicle, harassing/annoying phone calls, theft, vandalism to vehicle, accidental damage to vehicle, gas stations drive-off, lost/mislaid property and vandalism can be submitted online at

Adjusting Workplace Policies

Updated 08/31/2020

All essential city services - police, fire, public works, water and sewer - will continue without interruption. Other city business will continue being conducted, to the greatest degree possible, using electronic communications and other means that either do not require a physical presence at City Hall or that provide social distancing to the greatest extent possible.

Non-Essential Inspections 

All non-essential inspections have resumed. Life safety inspections and responses will continue as well, but with extra steps being taken to ensure public safety. While interacting with the public, inspectors are being asked to maintain the Centers for Disease Control recommended distance of six feet from people as much as is practical, and when needed will be using face and eye protection. Specific inspection information is outlined below.

Code Compliance

The division is resuming interior inspections within homes and apartments, including routine rental license inspections. Interior inspections for life safety issues, like unsanitary conditions or unsafe structures, will still continue but with additional steps to further protect the public health. 

Building Permit and Fire Prevention Inspections

Building permit inspections will be continuing as they often relate to fire suppression, electrical, natural gas or safe construction practices. Screening questions to determine if any persons present are experiencing cold or flu symptoms will be asked at the time when inspections are being scheduled. If individuals have been experiencing symptoms, they will be asked to not be present or away from the area during inspections.

Water Meter Upgrades and Installation

Water meter upgrades are being suspended and new water meter installations are continuing. As with all continuing inspections, screening questions will be asked and additional safety and distancing steps will be taken when necessary.

Health Department

Health Department inspections will continue as normal.

Limiting City Employee Exposure to the Public While Maintaining Essential Services

Operational procedures are being implemented to limit City employee exposure to the public while maintaining essential City services.

First Responders and Inspectors

Emergency communications operators are asking screening questions related to coronavirus when handling specific medical calls. Our first responders are using personal protective equipment to limit their exposure when encountering with the public. 

Police officers, firefighters and all code compliance, building, water and fire safety inspectors are exercising social distancing. These employees will be asking screening questions before arriving at their locations and will be wearing personal protective equipment when necessary.