311 Contact Center


150 Dexter Ct.
Elgin, IL 60120-5570

311 or 847-931-6001 if out of city limits

Link: http://www.cityofelgin.org/311

Hours of operation: Monday-Friday, 7 a.m. to 5 p.m.

The city of Elgin has launched a centralized 311 contact center to more efficiently respond to requests and inquiries from residents, visitors and businesses. Highly trained citizen advocates are on hand to answer any question you have and record your requests right away. One of the important benefits of the system is that you can instantly track and monitor your requests to make sure city services are completed in an efficient, timely and transparent manner.

Name Title Email Phone Additional Phone
Phillips, Jennifer Director of Neighborhood Services 847-931-5933  
Elgin, 311   847-931-6001  
Chantrey , Kathleen Manager of Neighborhood Services