Department of Neighborhood Services


150 Dexter Court
Elgin, IL 60120-5570



Link: Planning and Zoning Page

Monday - Friday
8 a.m. - 5 p.m.

Name Title Phone
Cosentino, Aaron Neighborhood Services Director 847-931-5978

311 Contact Center 

150 Dexter Ct.
Elgin, IL 60120-5570

311 or 847-931-6001 if out of city limits


Hours of operation: Monday-Friday, 7 a.m. to 5 p.m.

The city of Elgin has launched a centralized 311 contact center to more efficiently respond to requests and inquiries from residents, visitors and businesses. Highly trained citizen advocates are on hand to answer any question you have and record your requests right away. One of the important benefits of the system is that you can instantly track and monitor your requests to make sure city services are completed in an efficient, timely and transparent manner.

Name Title Email Phone
Cosentino, Aaron Department of Neighborhood Services Director 847-931-5978
Phillips, Jennifer Neighborhood Services Manager 847-931-5933
Elgin, 311   847-931-6001